Supporting Dynamics Software
Avant-Garde support a broad range of clients using Microsoft Dynamics on an ongoing
basis.
More than simply logging and dealing with support calls, we offer what we believe
to be one of the most comprehensive support packages available in the industry.
Our support service includes;
Telephone support hotline
Our telephone support package allows unlimited telephone support over the contract
period.
Unlike many of our competitors we do not work on a call back basis unless all of
our support consultants are on other calls. Over 75% of support calls are dealt
with and cleared immediately and 95% of calls are cleared within an hour of the
initial support call from the client.
Dynamics Enhancement plan Benefits
Supported customers who are also enrolled in an enhancement plan receive additional
benefits such as;
- Version Upgrades, Product Updates, Service Packs and Hot fixes
- Tax and Regulatory Releases
- CustomerSource - dedicated customer web site
- Online Knowledge Base for troubleshooting
- Free Online Training Content (including E-Learning courses and training materials)
Remote Support
We are able to offer remote support via our website remote management tool, Windows
terminal services or Remote desktop. This allows our support staff to log onto a
client's PC to see exactly what issues are being faced. This can be useful for
clients without dedicated IT staff and often avoids the cost of a site visit by
one of our consultants.
Email Support
In some exceptional circumstances it may be necessary for our programmers to examine
a client's data files in greater detail than can be carried out over the phone.
For this reason we will accept client data files via email, work out a solution
and email the modified data back to them.
Email newsletters & Hints & Tips
On a regular basis Avant-Garde email all clients with latest news on products including
technical hints & Tips. This ensures our Dynamics users are always getting the
latest out of their software investment.